How to set up Counterpath X-Lite to work with UcallWeconn?
After the registration on UcallWeconn you will receive an e-mail with your settings.
For example (DO NOT PUT THE DETAILS BELOW INTO YOUR CONFIGURATION, OTHERWISE YOU WILL BE LOCKED FOR 1 HOUR):
One more time... The details above is just an example of the e-mail, which you get after the registration. Your own details will be in the e-mail, not on this public page.
SIP Username: uv-9fdf0ew63e
SIP Password: a43d135x
Web ID: YourWebID
Web PIN: p2YourWebWebPIN73
We will show you how to set up your X-Lite SIP client to use UcallWeconn services.
Step one (the most difficult)
If you like to use X-Lite and make calls with UcallWeconn, you should download the programm. There are different versions of X-Lite, and one of them is free. If you need the programm only for the purpose of making long distance calls, do not hesitate and choose a free version of X-Litel, because the differences between paid and free versions are minimal.
Where to find a free X-Lite?
Go to the official website. Scroll to the bottom (in the meanwhile you can read about differences between a paid and a free version of X-Lite), at the bottom of the page find a Download button:
After clicking on Download, you will get to the page, where you should choose your Operation System version (Windows or Mac OS):
Having in mind, that the majority of our customers use Windows, this tutorial on later steps will show, how to set up a Windows version of X-Lite, but other versions can be set up in the similar way.
Click "Download X-Lite 4.0 for Windows". After that you will get to the page, where you can find a real download link:
After setup is complete program should launch automatically.
Look at menu and find a Softphone option, then click Account Settings
You will get a new window with X-Lite settings, related to your account in UcallWeconn. You should enter the details, which you have got in the e-mail, which we have sent to you after the registration (the same details are available in the restricted user area).
Enter you SIP Username as a User ID (you can find SIP Username in the e-mail with settings, which you should get after a successful registration)
Choose an Account name. It can be UcallWeconn for example
Password: your SIP Password (you can find it in the e-mail with settings)
Authorisation name: is your SIP Username (you can find it in the same e-mail with settings)
Display name can be any name, which you like
Register with domain and receive calls should be also checked
Do not confuse SIP Username and Web ID, SIP Password and Web PIN.
SIP Username and SIP Password are used to authenticate your SIP-software, for example X-Lite.
Web ID and Web PIN should be used only to login to the restricted user area on UcallWeconn website.
Please, do not make mistakes, when you enter SIP Username and SIP Password, when setting up the connection. If you do something wrong, the system will automatically block you after 5 SIP authentication failures.
If your SIP software is locked due to a mistake in SIP Username or SIP Web PIN, enter the correct data and wait for one hour, the system will automatically detect, that you've managed to correct the mistake and will unblock your SIP software. If you still exprience hardships, while connecting to UcallWeconn, please, visit our Contacts page and ask our customer support team for assistance.
Step four. Now you can call
On the previous step click ОК and check your system tracy, if X-Lite icon became green, then the program registered on UcallWeconn. Now you can call. Look at the field Enter name or number fill it with a needed number and click Call button.
Attention one more time!
You should dial the numbers in the international format, so, do not use the international prefix of your telecom operator (for example it can be 810 or 00 dialed before the actual number).
The correct way to dial through UcallWeconn: +441483604781
Another correct way of dialling through UcallWeconn: 441483604781
The wrong way to dial through UcallWeconn: 810441483604781
The wrong way to dial a number through UcallWeconn: 00441483604781